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Terms & Conditions

Welcome to EiderLiving. These Terms & Conditions ("Terms") govern your access to and use of the EiderLiving website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About EiderLiving

EiderLiving is an online retailer specializing in premium bedding, home décor, personalized gifts, furniture, and lifestyle products.

Throughout these Terms, "EiderLiving," "we," "our," and "us" refer to EiderLiving and its affiliated companies.

2. Eligibility

To purchase from our website, you must:

  • Be at least 18 years of age, or

  • Have permission from a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and complete.

3. Products & Availability

We strive to ensure product descriptions, pricing, and images are accurate.

However:

  • Colors may vary slightly due to monitor settings.

  • Product dimensions may have minor manufacturing tolerances.

  • Personalized products are created based on the information you provide.

  • Availability is subject to change without notice.

We reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on our website are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is discovered after an order is placed, we reserve the right to:

  • Cancel the order and issue a full refund, or

  • Contact you with the correct pricing before processing.

5. Payment

Payment must be received in full before production or shipment begins.

We accept secure payment methods displayed during checkout.

We do not store your payment card information.

6. Personalized Products

Customers are responsible for reviewing all personalization details before submitting an order.

This includes:

  • Names

  • Dates

  • Messages

  • Spelling

  • Capitalization

  • Design selections

EiderLiving is not responsible for errors submitted by the customer.

7. Order Acceptance

Your order confirmation email confirms that we have received your order—it does not constitute acceptance.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability

  • Payment issues

  • Pricing errors

  • Suspected fraud

  • Violation of these Terms

8. Shipping & Delivery

Shipping estimates are provided for convenience only.

Actual delivery dates may vary due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

Please refer to our Shipping Policy for additional information.

9. Returns, Refunds & Replacements

Returns, refunds, exchanges, and replacements are governed by our:

  • Return Policy

  • Refund & Replacement Policy

  • Cancellation & Modification Policy

Please review these policies before placing your order.

10. Product Care

Customers are responsible for following all care instructions provided with their products.

Improper washing, cleaning, storage, or misuse may void any applicable warranty or replacement eligibility.

11. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Product images

  • Product descriptions

  • Graphics

  • Videos

  • Designs

  • Trademarks

  • Icons

  • Website layout

is owned by EiderLiving or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written consent.

12. User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your account

  • All activities that occur under your account

Please notify us immediately if you suspect unauthorized access.

13. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software.

  • Interfere with website security.

  • Copy or scrape website content.

  • Submit false or misleading information.

  • Abuse promotions, discounts, or referral programs.

Violation of these Terms may result in suspension or termination of your access.

14. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content

  • Privacy practices

  • Products

  • Services

  • Policies

Your use of third-party websites is at your own risk.

15. Disclaimer of Warranties

Except where prohibited by law, our products and website are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

  • Website availability

  • Continuous operation

  • Error-free performance

  • Fitness for a particular purpose

  • Merchantability beyond applicable legal requirements

Nothing in this section limits any non-waivable consumer rights that apply under applicable law.

16. Limitation of Liability

To the fullest extent permitted by law, EiderLiving shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Website use

  • Product use

  • Delayed deliveries

  • Lost profits

  • Data loss

  • Business interruption

Our total liability for any claim shall not exceed the amount paid for the applicable order, except where prohibited by law.

17. Indemnification

You agree to indemnify and hold harmless EiderLiving, its directors, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of our website.

18. Privacy

Your use of our website is also governed by our Privacy Policy, Cookie Policy, and other applicable privacy notices.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating your purchase, without regard to conflict of law principles.

Any disputes shall be subject to the jurisdiction of the competent courts unless applicable consumer protection laws provide otherwise.

20. Changes to These Terms

We may update these Terms at any time.

Updated versions become effective immediately upon publication on this page.

Continued use of the website constitutes acceptance of the revised Terms.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Care team through our Contact Us page or by emailing us.

We're always happy to assist you.