Payment Policy

Last updated July 30, 2026

Thank you for shopping with EiderLiving.

This Payment Policy explains the payment methods we accept, how payments are processed, and the responsibilities of both EiderLiving and our customers.

By placing an order through our website, you agree to this Payment Policy.

Business Information

EiderLiving LLC
32 N Gould Street
Sheridan, Wyoming 82801
United States

Eiderliving Private Limited
2nd Floor, 281/174 Rajpur Road,
Kishanpur, Dehradun, Uttarakhand
248009, India

Customer Support
Email: hello@eiderliving.com

1. Accepted Payment Methods

We accept secure payment methods available through Shopify, including but not limited to:

Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
PayPal
Other payment methods supported at checkout

The payment methods displayed during checkout may vary depending on your location and device.

2. Currency

Unless otherwise stated, all prices on our website are displayed in United States Dollars (USD).

If your bank or card issuer uses a different currency, your financial institution may apply currency conversion rates and foreign transaction fees. These charges are determined by your bank and are not controlled by EiderLiving.

3. Payment Authorization

All orders are subject to payment authorization and fraud screening.

Your order will not be processed until payment has been successfully authorized.

If your payment cannot be verified or is declined, your order may be delayed, cancelled, or rejected.

4. Order Confirmation

After a successful payment, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

EiderLiving reserves the right to cancel or refuse any order due to:

Pricing errors
Product availability
Suspected fraud
Payment verification issues
Compliance with applicable laws
Other legitimate business reasons

If your order is cancelled after payment has been captured, a full refund will be issued to your original payment method.

5. Personalized Products

For personalized and custom-made products:

Full payment is required before production begins.
Production starts only after payment has been successfully received.
Changes to personalization details may not be possible once production has started.

Customers are responsible for reviewing all personalization information before completing checkout.

6. Taxes

Applicable sales taxes will be calculated during checkout based on the shipping destination and applicable laws.

International customers may also be responsible for customs duties, VAT, import taxes, brokerage fees, or other government charges imposed by their destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

7. Fraud Prevention

To protect our customers and business, EiderLiving uses fraud prevention and payment verification measures.

We reserve the right to:

Verify billing information
Request additional identification
Contact customers for payment verification
Delay shipment while verification is completed
Cancel orders suspected of fraudulent activity

8. Pricing Errors

While we strive to ensure pricing accuracy, occasional errors may occur.

If an item is listed at an incorrect price due to a typographical error, technical issue, or system malfunction, we reserve the right to:

Cancel the order before shipment
Contact you with the correct pricing
Offer you the opportunity to proceed at the corrected price
Issue a full refund if payment has already been processed

9. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us first at hello@eiderliving.com so we can work toward a prompt resolution.

If a chargeback or payment dispute is initiated, we reserve the right to provide the payment processor or card issuer with relevant documentation, including:

Order details
Shipping confirmation
Tracking information
Delivery confirmation
Personalization details
Customer communications
Photographs or other supporting evidence, where applicable

Fraudulent chargebacks may result in refusal of future orders where permitted by law.

10. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after approval, although actual posting times depend on your bank or payment provider.

For complete information regarding refunds, please refer to our Refund Policy.

11. Payment Security

We take payment security seriously.

All online transactions are processed using encrypted connections (SSL/TLS) through Shopify and our authorized payment providers.

EiderLiving does not store your complete credit card or debit card information on its own servers.

12. Subscription Payments

Unless expressly stated for a specific product or service, purchases made through our website are one-time transactions.

We do not charge recurring subscription fees without your explicit consent.

13. Payment Failures

If your payment fails:

Your order will not be confirmed.
No products will be reserved until successful payment is received.
You may attempt payment again using another supported payment method.

14. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment practices, payment providers, or legal requirements.

The revised version will be posted on this page with an updated Last Updated date.

15. Contact Us

If you have any questions regarding payments or this Payment Policy, please contact us: