Refund Policy

Last updated July 30, 2026

Thank you for shopping with EiderLiving.

We take pride in creating high-quality home décor and personalized products. Because many of our items are made to order or customized specifically for you, please read our Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Business Information

EiderLiving LLC
32 N Gould Street
Sheridan, Wyoming 82801
United States

Eiderliving Private Limited
2nd Floor, 281/174 Rajpur Road,
Kishanpur, Dehradun, Uttarakhand
248009, India

Customer Support:
hello@eiderliving.com

Return Eligibility

We accept refund or replacement requests within 30 days of the delivery date only under the following circumstances:

The product arrives damaged or broken.
You receive the wrong item due to our error.
The package is confirmed lost in transit by the shipping carrier.
The product has a manufacturing defect covered by our Limited Warranty.

To be eligible, you must contact us within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges unless they arrive damaged, defective, or incorrect due to our error:

Personalized products
Custom-made products
Products with customer-provided names, initials, dates, photos, artwork, or messages
Items purchased on clearance or marked as final sale
Gift cards (if offered)

Customer Personalization Errors

Customers are responsible for reviewing all personalization details before placing an order.

This includes, but is not limited to:

Names
Dates
Initials
Messages
Uploaded photographs
Design selections
Font choices
Color selections

We cannot provide refunds or replacements for mistakes caused by incorrect information submitted by the customer.

Items Damaged During Shipping

If your order arrives damaged:

Contact us within 30 days of delivery.
Email hello@eiderliving.com.
Include:
- Your order number.
- Clear photographs of the damaged item.
- Photographs of the shipping box and packaging (if available).
- A brief description of the damage.

We may request additional information to assist with the shipping claim.

Once your request is reviewed, we may offer:

A replacement product,
A refund to your original payment method, or
Store credit, at our discretion and where permitted by law.

Lost Packages

If your tracking information indicates that your package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms the package is lost, we may issue:

A replacement shipment, or
A refund.

If tracking shows that the package was delivered to the address provided at checkout, additional verification may be required before a claim can be approved.

Incorrect Orders

If you receive the wrong item because of an error on our part, please notify us within 30 days of delivery.

After verification, we will, at our discretion:

Send the correct product,
Replace the incorrect item, or
Issue a refund.

Manufacturing Defects

Products that have manufacturing defects covered under our 30-Day Limited Quality Warranty may qualify for a repair, replacement, or refund after inspection.

Normal wear and tear, accidental damage, misuse, improper care, or damage caused by the customer are not considered manufacturing defects.

Return Shipping

If a return is approved because:

We shipped the wrong item,
The item arrived damaged,
The product has a verified manufacturing defect,

EiderLiving may provide a prepaid return shipping label or otherwise cover reasonable return shipping costs.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Returns sent without prior authorization may be refused.

Refund Processing

Once your approved return or claim has been received and inspected (if applicable), we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days, although processing times may vary.

Original shipping charges are generally non-refundable unless the refund is due to our error or where required by law.

Order Cancellations

Orders may be cancelled only before production begins.

Because many of our products are personalized or made to order, we cannot guarantee cancellation once processing or production has started.

If your order has already entered production or has shipped, it cannot be cancelled.

Refused Deliveries

If a shipment is refused or returned because of:

An incorrect address provided by the customer,
Failure to collect the package,
Refusal to pay customs duties, taxes, or import fees (where applicable),

additional shipping charges may apply before the order can be reshipped.

Refunds may be reduced by shipping, handling, return shipping, customs, or carrier fees incurred by EiderLiving.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country, unless otherwise stated at checkout.

Such fees are not refundable by EiderLiving.