Talk to a person.

Our studio answers its own email. Monday to Friday, 9am–6pm ET, most messages get a reply inside four hours — and if your order is already printing, say so and we will hold the press.

Email
hello@eiderliving.com

Most messages answered inside four working hours.

Studio hours
Mon–Fri, 9am–6pm ET

Closed weekends and public holidays.

Commissions
Send us a photograph

One-off pieces quoted within a day.

Send us a message

Have an order number? Include it and we can pull the proof up while we read.

We reply from a real address — no ticket robots. Files up to 40MB can be attached to your reply email.

Who carries your parcel

Carrier is chosen per destination — tracking names it on dispatch.
Domestic
Expedited
Large parcels
International

Before you write

Can I change my artwork after ordering?

Yes, if we have not printed it yet. Write to us with your order number and we will hold the press.

Where is my order?

Tracking is emailed as soon as your parcel leaves the studio.

What if the print is wrong?

Send us a photograph and we will reprint it. There is no charge for a print flaw.

Do you take bulk orders?

Yes. Tell us quantities and a date and we will quote.