Return Policy

Last updated July 30, 2026

At EiderLiving, we are committed to delivering high-quality home décor and personalized products. Because many of our products are custom-made or personalized, our return policy differs from that of standard retail items.

Please read this policy carefully before placing an order.

Business Information

Eiderdown LLC DBA EiderLiving
32 N Gould Street
Sheridan, Wyoming 82801
United States

Customer Support:
hello@eiderliving.com

1. Return Eligibility

We accept return requests within 30 days of the delivery date only if:

The product arrived damaged or broken.
You received the wrong product due to our error.
The product has a verified manufacturing defect covered under our 30-Day Limited Quality Warranty.

To qualify for a return, you must contact us within 30 days of receiving your order.

2. Items That Cannot Be Returned

Unless required by applicable law, we do not accept returns for:

Personalized or custom-made products
Products customized with names, initials, dates, messages, or photographs
Items showing normal wear and tear
Products damaged through misuse, accidents, or improper care
Items altered after delivery
Clearance or final sale items
Gift cards (if offered)

3. Personalized Products

Because personalized products are created specifically for each customer, they cannot be resold.

For this reason, personalized items are not eligible for return unless:

They arrive damaged.
They contain a manufacturing defect.
We made an error in the personalization that differs from the information you provided.

Please review all personalization details carefully before placing your order.

EiderLiving is not responsible for customer-submitted spelling errors, incorrect dates, low-resolution images, or other inaccuracies provided during checkout.

4. Damaged or Defective Items

If your order arrives damaged or defective, please email hello@eiderliving.com within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photos of the packaging (if available)

Our team will review your claim and determine the appropriate resolution.

Depending on the circumstances, we may provide:

A replacement
A refund
Store credit

5. Incorrect Orders

If you receive an incorrect product due to our error, please notify us within 30 days of delivery.

Once verified, we will arrange for the correct item to be sent or provide another appropriate resolution.

6. Return Authorization

Returns must be approved by EiderLiving before they are shipped back.

Items returned without prior authorization may be refused or returned to the sender.

To request a return authorization, please contact:

Email: hello@eiderliving.com

7. Return Condition

Approved returns must:

Be securely packaged.
Include all original components and accessories (where applicable).
Not be intentionally damaged or modified after delivery.

Failure to meet these requirements may affect your eligibility for a refund or replacement.

8. Return Shipping

If the return is approved because:

The item arrived damaged,
We shipped the wrong product,
The item has a verified manufacturing defect,

EiderLiving may provide a prepaid return shipping label or reimburse reasonable return shipping costs, at our discretion.

For any other approved return, the customer is responsible for return shipping costs unless otherwise required by law.

9. Lost or Missing Returns

If you are responsible for returning a product, we recommend using a trackable shipping service.

EiderLiving is not responsible for returns that are lost or damaged while being shipped back to us.

10. Exchanges

We do not offer direct exchanges for personalized or custom-made products.

If an exchange is approved because of our error or a verified defect, we may manufacture and ship a replacement product instead of processing a traditional exchange.

11. International Returns

Customers outside the United States are responsible for complying with local customs requirements when returning approved items.

Any customs duties, taxes, or import fees associated with a return are the customer's responsibility unless the return results from our error or where required by law.

12. Abuse of the Return Policy

To protect our customers and business, EiderLiving reserves the right to deny return requests that are fraudulent, abusive, or inconsistent with this policy, as permitted by applicable law.