Shipping Policy

Last updated July 30, 2026

Thank you for shopping with EiderLiving.

We are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information about shipping times, international orders, and delivery responsibilities.

By placing an order through our website, you agree to this Shipping Policy.

Business Information

EiderLiving LLC
32 N Gould Street
Sheridan, Wyoming 82801
United States

Eiderliving Private Limited
2nd Floor, 281/174 Rajpur Road,
Kishanpur, Dehradun, Uttarakhand
248009, India

Customer Support
Email: hello@eiderliving.com

1. Shipping Destinations

EiderLiving currently ships to customers worldwide.

Please note that some products may not be available for shipment to certain countries due to shipping restrictions, customs regulations, carrier limitations, or applicable laws.

2. Order Processing Time

All orders are processed within 2–5 business days after:

Payment has been successfully received and verified.
Personalization details (if applicable) have been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During peak seasons, holidays, or promotional events, processing times may be longer than usual.

3. Personalized Products

Personalized and made-to-order products require time for production before shipment.

Production begins only after:

Payment has been successfully processed, and
All personalization information has been received.

Once production begins, changes to personalization requests may not be possible.

4. Estimated Delivery Time

After your order has been processed, estimated shipping time is typically 5–20 business days, depending on:

Destination country
Shipping method selected
Customs processing (for international orders)
Local carrier operations
Weather and other unforeseen circumstances

These delivery estimates are provided for convenience only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

Destination
Package weight and dimensions
Shipping method
Promotional offers (if applicable)

The total shipping cost will be displayed before you complete your purchase.

6. Order Tracking

When available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

7. Delivery Delays

While we work with reliable shipping partners, delays may occur due to circumstances beyond our control, including:

Severe weather
Customs inspections
Public holidays
Carrier delays
High shipping volumes
Natural disasters
Labor disruptions
Other force majeure events

EiderLiving is not responsible for delays caused by third-party carriers or events outside our reasonable control.

8. Customs, Duties, and Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT or GST
Brokerage fees
Other government-imposed charges

These fees are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

EiderLiving has no control over these charges and cannot estimate their amount.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We may be unable to recover or replace the package.

If you notice an error in your shipping address, please contact hello@eiderliving.com as soon as possible. We will make reasonable efforts to update the address before your order ships, but we cannot guarantee changes once processing has begun.

10. Lost Packages

If your package is believed to be lost during transit:

Contact us at hello@eiderliving.com.
Provide your order number and any relevant information.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package was lost in transit, we may provide:

A replacement, or
A refund,

in accordance with our Refund Policy.

11. Delivered but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, we recommend that you:

Check around your property.
Ask household members or neighbors.
Contact your local delivery carrier.

If the package still cannot be located, please contact us. We will assist you in working with the carrier, although we cannot guarantee reimbursement when the carrier confirms successful delivery.

12. Damaged Shipments

If your order arrives damaged, please contact us within 30 days of delivery.

Include:

Your order number.
Clear photographs of the damaged item.
Photos of the shipping box and packaging (if available).
A brief description of the damage.

We will review your claim and determine the appropriate resolution in accordance with our Refund Policy.

13. Split Shipments

To improve delivery efficiency, your order may be shipped in multiple packages.

If this occurs:

You will not be charged additional shipping fees solely because your order was split.
Separate tracking numbers may be provided.

14. Shipping Restrictions

Certain products may not be eligible for shipment to particular countries due to local laws, carrier limitations, or import restrictions.

If we are unable to ship your order, we will notify you and issue a refund for any unavailable items or the entire order, as appropriate.

15. Refused or Undeliverable Shipments

If a shipment is returned to us because:

An incorrect address was provided,
Delivery was refused,
The package was not collected,
Required customs duties or taxes were not paid,

additional shipping charges may apply before reshipment.

Refunds for refused or undeliverable shipments may be reduced by shipping, handling, return shipping, customs, or carrier fees incurred by EiderLiving.

16. Risk of Loss

Ownership and risk of loss pass to the customer when the order is delivered to the shipping address provided at checkout, except where otherwise required by applicable law.