Skip to content
Free Worldwide Shipping on all orders above $50
Now offering free shipping on orders over $150!

Privacy Policy

Privacy Policy

Effective Date: June 25, 2026

At EiderLiving ("EiderLiving," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information in several ways.

Information You Provide

When you interact with EiderLiving, you may provide:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login information

  • Personalized product details (names, dates, messages, photos, design preferences)

  • Payment information (processed securely by our payment providers)

  • Customer service communications

  • Product reviews and feedback

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Pages viewed

  • Products viewed

  • Search history on our website

  • Time spent on pages

  • Referral URLs

  • Cookie identifiers

  • Analytics information

Cookies & Similar Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Keep you logged in

  • Remember shopping cart contents

  • Save your preferences

  • Improve website performance

  • Measure marketing effectiveness

  • Personalize your shopping experience

  • Prevent fraud and abuse

You may manage cookies through your browser settings or our cookie preference center where available.

Some website features may not function correctly if essential cookies are disabled.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manufacture personalized products

  • Process payments

  • Arrange shipping and delivery

  • Communicate about your orders

  • Respond to customer support requests

  • Improve our website and services

  • Personalize your shopping experience

  • Detect fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional emails and marketing communications (where permitted or with your consent)

Marketing Communications

If you subscribe to our newsletter, we may send you:

  • Product launches

  • Exclusive offers

  • Promotions

  • Company updates

  • Home décor inspiration

  • Bedding care tips

You may unsubscribe at any time using the "Unsubscribe" link in our emails or by contacting us.

Transactional emails relating to your orders will continue to be sent even if you opt out of marketing emails.

Payment Information

For your security, EiderLiving does not store your complete credit or debit card information.

Payments are securely processed by trusted third-party payment providers using encrypted connections and industry-standard security practices.

How We Share Your Information

We do not sell your personal information in the traditional sense.

We may share your information only when necessary with:

  • Payment processors

  • Shipping carriers

  • Manufacturing and fulfillment partners

  • Customer support providers

  • Website hosting providers

  • Fraud prevention services

  • Analytics providers

  • Marketing platforms

  • Professional advisors

  • Government authorities when legally required

Each service provider is required to protect your information and use it only for authorized business purposes.

Behavioral Advertising

We may use advertising technologies provided by trusted partners to display relevant advertisements on other websites and social media platforms.

These services may use cookies or similar technologies to measure advertising performance and personalize advertisements.

You may opt out of personalized advertising through your browser settings or applicable industry opt-out tools.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

  • SSL encryption

  • Secure hosting infrastructure

  • Access controls

  • Fraud monitoring

  • Firewalls

  • Regular security reviews

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet tax and accounting requirements

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Receive a copy of your data in a portable format

  • Opt out of targeted advertising or certain data sharing activities

To exercise your rights, please contact us using the information provided below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under California law, including the right to:

  • Know what personal information we collect

  • Access personal information

  • Request deletion

  • Correct inaccurate information

  • Opt out of the sale or sharing of personal information where applicable

  • Limit the use of certain sensitive personal information where required by law

  • Receive equal service regardless of exercising your privacy rights

For more information, please visit our Do Not Sell or Share My Personal Information page.

European Economic Area (GDPR)

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have rights including:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to lodge a complaint with your local supervisory authority

Children's Privacy

Our website is not directed to children under the age required by applicable law in their jurisdiction, and we do not knowingly collect personal information from children.

If we learn that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

If you access our website from outside the country where our servers or service providers are located, your information may be transferred to, stored, and processed in other countries. We take appropriate safeguards to protect personal information in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal obligations.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Customer Care team through our Contact Us page or by emailing us.

We'll respond to your request as required by applicable law.