Privacy Policy

Last updated September 12, 2026

Privacy Policy

Last Updated: September 12, 2026

At EiderLiving, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your information.

By using eiderliving.com, placing an order, or otherwise interacting with EiderLiving, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

EiderLiving operates through the following business entities:

EiderLiving LLC
32 N Gould Street
Sheridan, Wyoming 82801
United States

Eiderliving Private Limited
2nd Floor, 281/174 Rajpur Road,
Kishanpur, Dehradun, Uttarakhand
248009, India

Customer Support
Email: hello@eiderliving.com

For questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at hello@eiderliving.com.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, create an account, place an order, subscribe to communications, contact customer support, or otherwise interact with EiderLiving.

Depending on how you interact with our website, the information we may collect includes:

Full name
Billing and shipping address
Email address
Telephone or mobile number
Order and transaction information
Product preferences and purchase history
Information you provide when contacting customer support
Information submitted through forms on our website
Reviews, feedback, photographs, or other content you voluntarily provide
Account information, if you create an account
Marketing and communication preferences

We may also automatically collect certain technical and usage information when you visit our website.

This may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location derived from technical information
Pages visited and products viewed
Referring website or source
Website interaction and browsing activity
Date and time of website visits
Cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and provided lawfully.

3. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Processing payments and transactions
Delivering products to you
Providing order confirmations, shipping updates, and other transactional communications
Providing customer service and responding to inquiries
Managing customer accounts
Processing returns, refunds, exchanges, and other order-related requests
Improving our products, website, services, and customer experience
Personalizing your shopping experience
Preventing fraud, abuse, unauthorized transactions, and other security issues
Maintaining website security and functionality
Understanding website usage and customer preferences
Sending marketing communications where permitted by applicable law
Administering promotions, offers, or other campaigns
Complying with applicable legal, tax, accounting, regulatory, and reporting requirements
Enforcing our terms, policies, and agreements
Protecting the rights, property, safety, and security of EiderLiving, our customers, and others

We may also use aggregated or de-identified information for analytics, research, reporting, and business purposes where such information does not reasonably identify an individual.

4. How We Share Your Information

We do not sell your personal information as a commodity.

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide our services, process transactions, or comply with legal obligations.

These parties may include:

Payment processors and financial service providers
Ecommerce and website technology providers
Shipping and delivery companies
Order fulfillment and logistics providers
Customer support and communication service providers
Email and marketing service providers
Analytics and advertising providers
Fraud prevention and security providers
IT, hosting, and infrastructure providers
Professional advisors, such as accountants, auditors, lawyers, and consultants
Government authorities, regulators, courts, or law enforcement where legally required or permitted

Third-party service providers may process personal information on our behalf and are expected to handle such information in accordance with applicable legal requirements and contractual obligations.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving EiderLiving.

5. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be handled directly by the applicable payment processor. We generally do not store complete payment card numbers or security codes on our own systems.

Payment providers may collect and process information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

EiderLiving may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

Cookies may be used to:

Keep the website functioning properly
Remember preferences
Maintain shopping carts and sessions
Understand how visitors use our website
Measure website performance
Improve the customer experience
Provide relevant advertising and marketing where permitted
Detect and prevent fraud and security issues

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

7. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website traffic, measure advertising performance, improve our marketing, and provide more relevant advertisements.

These services may collect information such as device identifiers, IP address, browsing activity, pages viewed, products viewed, interactions with advertisements, and other technical information.

Third-party advertising and analytics providers may process information according to their own privacy policies.

Where required by applicable law, we will provide appropriate choices or obtain consent before using certain tracking or advertising technologies.

8. Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you information about products, promotions, new collections, special offers, and other EiderLiving updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us at hello@eiderliving.com.

Even if you opt out of marketing communications, we may continue sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, refund information, or important account or policy updates.

9. Order and Shipping Information

When you place an order, we use the information necessary to process and deliver that order.

This may include sharing your name, shipping address, contact information, and relevant order details with shipping carriers, fulfillment partners, suppliers, and other service providers involved in completing your purchase.

These parties receive only information reasonably necessary to provide their services.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

12. International Data Transfers

EiderLiving operates through entities located in the United States and India, and we may work with service providers located in other countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate steps to provide safeguards for international transfers of personal information.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of personal information
Request a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy-related request, contact us at hello@eiderliving.com.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to know about personal information collected about you, request deletion or correction, obtain information about certain disclosures, and opt out of certain activities where applicable.

EiderLiving does not discriminate against customers for exercising privacy rights available to them under applicable law.

California residents may submit privacy requests by contacting hello@eiderliving.com.

We may request information necessary to verify your identity before processing a request.

15. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at hello@eiderliving.com so that we can take appropriate steps to address the situation.

Where applicable law establishes a higher minimum age for the collection or processing of children's information, we will follow the applicable legal requirements.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other services.

If you access a third-party service through our website, that service may collect and process information according to its own privacy policy.

EiderLiving is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Fraud Prevention and Security

We may collect and use information to detect, investigate, and prevent fraudulent transactions, abuse, unauthorized activity, security incidents, and other activities that may harm EiderLiving, our customers, or our business partners.

Information may be shared with payment processors, fraud prevention providers, technology providers, law enforcement agencies, or other relevant parties where reasonably necessary or legally required.

18. Business Transfers

If EiderLiving or substantially all of its assets are acquired, merged, reorganized, financed, or transferred to another business entity, personal information may be transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice regarding such changes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.