Personalization Policy

Last updated August 4, 2026

At EiderLiving, we specialize in creating personalized home décor and custom gifts that are made especially for you. Because each personalized item is individually crafted based on the information you provide, please review this policy carefully before placing your order.

By placing an order for a personalized product, you acknowledge and agree to the terms outlined below.

Business Information

Eiderdown LLC DBA EiderLiving
32 N Gould Street
Sheridan, Wyoming 82801
United States

Customer Support
Email: hello@eiderliving.com

1. Personalized Products

Personalized products may include, but are not limited to:

Custom names
Initials
Dates
Quotes
Messages
Pet names
Family names
Business names
Uploaded photographs
Custom artwork
Logos (where permitted)
Design selections
Font selections
Color selections

Each personalized item is produced specifically for the customer and is unique.

2. Customer Responsibility

Customers are solely responsible for ensuring that all personalization information submitted during checkout is accurate and complete.

Please carefully review:

Spelling
Grammar
Capitalization
Dates
Names
Initials
Addresses
Uploaded photographs
Artwork
Font selections
Color selections
Product options

The information entered at checkout will generally be used exactly as submitted unless we identify an obvious formatting issue that requires clarification.

3. Uploaded Photos

For products requiring photographs, customers should upload high-quality images.

For the best results, we recommend:

High-resolution images
Good lighting
Clear focus
Minimal cropping of the subject
Original images whenever possible

Low-quality, blurry, heavily compressed, or poorly lit images may affect the appearance of the final product.

EiderLiving is not responsible for reduced print quality resulting from customer-supplied images.

4. Copyright and Ownership

By uploading photographs, artwork, logos, or other content, you confirm that:

You own the rights to the content, or
You have obtained all necessary permissions to use it.

You agree not to submit content that infringes the intellectual property, privacy, publicity, or other legal rights of any third party.

You are solely responsible for the content you provide.

5. Right to Refuse Personalization Requests

EiderLiving reserves the right to decline or cancel personalization requests that include content which is:

Illegal
Fraudulent
Defamatory
Threatening
Harassing
Hateful or discriminatory
Obscene or sexually explicit
Violent
Infringing upon intellectual property rights
Otherwise inappropriate or in violation of applicable laws

If a request cannot be fulfilled, we may contact you for alternative personalization or cancel the order and issue a refund.

6. Design Adjustments

To produce the highest-quality finished product, our design team may make reasonable adjustments to customer-provided content, including:

Resizing
Cropping
Alignment
Centering
Minor brightness or contrast adjustments
Minor layout refinements

These adjustments are intended to improve the final appearance and do not change the intended personalization.

7. Personalization Approval

Unless a proof or preview is specifically offered for a product, orders proceed to production based on the personalization information submitted during checkout.

Customers are responsible for reviewing all entered information before completing their purchase.

8. Changes After Ordering

If you need to change your personalization details, please contact hello@eiderliving.com immediately.

We will make reasonable efforts to accommodate changes before production begins.

Once production has started, personalization changes, modifications, or cancellations generally cannot be accepted.

9. Personalized Product Returns

Because personalized products are created specifically for each customer, they are generally non-returnable and non-refundable.

However, we will gladly assist if:

The product arrives damaged.
The product has a manufacturing defect.
The personalization differs from the information you submitted due to our error.
You receive the wrong item.

In these situations, please contact us within 30 days of delivery.

10. Customer Errors

Refunds, replacements, or returns will not be provided for errors resulting from customer-submitted information, including:

Misspelled names
Incorrect dates
Wrong initials
Incorrect addresses
Low-quality uploaded images
Incorrect product selections
Incorrect font or color choices selected during checkout

Please carefully review your order before completing your purchase.

11. Production Time

Personalized products require additional production before shipment.

Current processing time is generally 2–5 business days, followed by estimated shipping of 5–20 business days, depending on the destination.

Production times may increase during holidays, promotional events, or periods of unusually high order volume.

12. Color and Material Variations

Because many of our products are handcrafted, printed, engraved, or produced using natural materials, slight variations may occur, including:

Wood grain
Ceramic glazing
Fabric texture
Print placement
Color tone
Laser engraving depth

These natural variations are part of the character of handmade and personalized products and are not considered defects.

13. Personalized Gifts

Many EiderLiving products are intended as gifts.

Customers are encouraged to double-check all personalization details before ordering to ensure the recipient receives the correct customized item.

14. Privacy of Uploaded Content

Personalization files, photographs, and artwork are used solely for producing and fulfilling your order.

We will not use your uploaded images for advertising or promotional purposes without your permission, except where required by law.

For more information, please review our Privacy Policy.

15. Limitation of Liability

EiderLiving is not responsible for dissatisfaction resulting from:

Customer-submitted spelling or factual errors
Poor-quality uploaded images
Personal preference regarding design choices selected by the customer
Minor differences arising from handcrafted production or printing processes

Our liability is limited to the remedies available under our Refund Policy and applicable law.

16. Changes to This Policy

We may update this Personalization Policy from time to time.

The most current version will always be available on our website with the revised Last Updated date.

17. Contact Us

If you have any questions regarding personalization or need assistance before placing an order, please contact us: