At EiderLiving, we are committed to providing a safe and secure shopping experience for every customer. To protect our customers, employees, and business, we actively monitor orders and website activity for signs of fraud, abuse, and unauthorized use.

This policy explains how we handle suspicious transactions, fraudulent activities, and spam communications.

Fraud Prevention

All orders placed through EiderLiving are subject to routine fraud screening.

To help protect against unauthorized purchases, we may review orders based on factors including:

Billing and shipping address verification
Payment verification
Order value
Multiple failed payment attempts
Unusual purchasing behavior
High-risk shipping destinations
IP address or device inconsistencies
Previous account history

If additional verification is required, our Customer Care team may contact you before processing your order.

Order Verification

To protect both our customers and our business, we may request additional verification before shipping certain orders.

Verification may include:

Confirmation of billing information
Verification of shipping address
Confirmation of identity
Confirmation of payment authorization

Orders that cannot be verified may be delayed, cancelled, or refunded at our discretion.

Order Cancellation Due to Fraud

EiderLiving reserves the right to refuse, cancel, or hold any order that appears to involve:

Unauthorized payment methods
Stolen credit cards
Identity theft
Payment fraud
Chargeback abuse
Reshipping or freight forwarding fraud
Suspicious purchasing activity
Automated or bot-generated orders
Violations of our Terms of Service

If your order is cancelled for security reasons, any authorized payment will be refunded to the original payment method.

Chargeback Policy

If a chargeback is initiated without first contacting our Customer Care team, we reserve the right to:

Provide transaction records and delivery documentation to the payment provider.
Suspend or restrict future purchases.
Decline future orders associated with fraudulent or abusive activity.

We encourage customers to contact us first so we can resolve any issue quickly and fairly.

Spam & Abuse

We prohibit the use of our website, forms, email addresses, or customer support channels for:

Spam messages
Unsolicited commercial communications
Phishing attempts
Malware distribution
Automated submissions
Harassment or abusive language
False reviews or misleading content
Attempts to gain unauthorized access to our systems

Accounts engaging in prohibited activities may be restricted or permanently blocked.

Promotional Communications

If you subscribe to our newsletter or marketing communications, you may receive updates about:

New products
Promotions
Special offers
Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting our Customer Care team.

Transactional emails, such as order confirmations, shipping updates, and account notifications, will continue to be sent as necessary to fulfill your order.

Website Security

To help protect our website and customers, EiderLiving uses industry-standard security measures that may include:

Secure SSL encryption
Fraud detection systems
Payment security monitoring
Bot detection
Abuse prevention tools
Security monitoring and logging

These measures help protect customer information and reduce fraudulent activity.

Reporting Fraud

If you believe someone has placed an unauthorized order using your information or has attempted to impersonate EiderLiving, please contact us immediately.

Please include any relevant information so our team can investigate the matter promptly.

Policy Updates

We may update this Fraud & Spam Prevention Policy from time to time to reflect changes in our security practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.